At Complete Koi & Aquatics, we endeavour to process and ship all orders placed online as quick as possible. In order for your order to be processed that day, orders must be placed by 12:00. Working days are defined as Monday to Friday (excluding Bank Holidays and Christmas holiday periods). Orders placed on Saturday, Sunday or bank holidays will be processed the next working day. We do not offer a Saturday delivery option online.
This delivery policy is strictly only valid for UK mainland delivery addresses. For other destinations please contact our head office on 01204 582105 or email in at email@example.com
How Much is Delivery?
Orders over £49.00 qualify for free delivery at Complete Koi & Aquatics. Depending on the size and weight of the product this can range from next day delivery, to a 5 working day delivery.
*This does not include livestock.
*This may exclude certain UK addresses
Next Day Tracked Deliveries - £5.99
Customers will have the option to pay £5.99 for next day tracked delivery by APC. In these instances, automated messages will be sent out via text OR email allocating a timeslot for delivery. APC are the ONLY licensed livestock couriers in the UK
Pallet Drop Deliveries (Large/Fragile Items i.e. Fish Tanks)
Large and fragile items such as fish tanks, which cannot be fulfilled by standard courier companies will be palletised and delivered within the pallet network. Pallet deliveries are undertaken by large vehicles where the pallet will be delivered curb-side for customers to process.
Pallet deliveries are usually free of charge to mainland UK. Customers outside mainland UK will be contacted prior to processing your order should further charges apply.
Due to the nature of the pallet network, expected delivery dates are only estimated. We endeavour to ask drivers to call customers in advance but this doesn't always happen. Should a delivery fall outside of your expected date, Complete Koi and Aquatics will not be liable for this. Once a palletised consignment has been despatched, it cannot be cancelled or refunded.
ALL fish purchased via Complete Koi & Aquatics will also be sent out via APC as a next-day, non-conveyable, wet delivery with an AM time slot. Due to the health of the fish we are unable to offer an afternoon delivery.
The fish are packed with plenty of oxygen and water to get them through the night. They are kept in the secure caged part of the vans and are handled with care. When the fish arrive, carefully float the bags in the pond to acclimatise them. Generally, we recommend floating the bags for around 30 minutes. After this we then recommend introducing small amounts of pond water to the bag for a further 15 minutes, prior to introducing them to their new home.
Royal Mail Deliveries - £3.99
Orders under £49.00 will also have the option to purchase our standard Royal Mail delivery service. This costs £3.99 and generally takes 2-3 working days.
What happens if the items I have ordered are out of stock?
In the unlikely event that an item you order should be out of stock we will contact you by phone or email.
Will you ship my order over split deliveries?
Your order will be shipped in one delivery. If you would like your order to be split, please contact us. There may be an additional delivery charge for this.